Frequently Asked Questions
Helpful Information
What is granola and how do we eat it?
Granola is made of clusters of rolled oats, seeds, nuts and dried fruits. It can be eaten for all meals, though it is typically eaten for breakfast or as a snack. It can be eaten on its own or with milk and yogurt. It can also be used as toppings on salads, ice cream and acai bowls. Be creative and unlimited!
How is TOP granola different from store-bought granola?
The Oven and Pan Granola is made fresh every weekend. We control the amount and type of ingredients that we put into each mix. Our granolas are 100% natural without sugars added, apart from honey, a natural sweetener.
Where do your ingredients come from?
We source our ingredients from local bakery supplies shops to ensure that we obtain the freshest and best quality ingredients to make your granola. Our ingredients come from Australia, USA, Japan and Malaysia.
Where can we find your granola?
You can place your orders through our order form on the website and we will email you an invoice.
When should I order to receive my Granola?
All orders placed from Sunday to Friday 2359 will be prepared on the upcoming Saturday upon receiving payment. Our courier will collect it on Sunday and you will receive your order within 1 to 3 days, subject to courier’s delivery route and schedule. You will receive an email on the tracking status of the delivery. Therefore, don't miss the weekend slot and place your order earlier! We will email an invoice for you to make payment, followed by a confirmation of your order.
What is the shelf life of TOP granola?
The ingredients in our granola have a longer shelf life, however we suggest to finish our TOP granola within 1 month to enjoy the freshness of our granola. As the saying goes, good things don’t last too long!
Do you offer customisation of products?
Yes we do, write in to us and enquire about it.
What forms of payment do you accept?
We accept PayNow and bank transfer only.
Where do you deliver to and how much do you charge for deliveries?
We deliver island-wide in Singapore except for Tuas & Sentosa. We do not ship internationally at the moment.
Deliveries in Singapore are free for orders $50 and above. Do note that this is only applicable to a single delivery to one location per order. All other paid order amounts will be shipped at a delivery flat rate of $7. There is an option for self-collection around Kallang or Tampines for orders. Kindly indicate this option in your order form.
For all giveaways and promotions, free products stated in the promotion will be self-collected or shipped at a delivery flat rate of $10 for winners only. Details will be given via DM on Instagram.
Can I get a refund on my purchase?
Consumers' satisfaction and the quality of our products are of utmost importance to us. We want our consumers to enjoy our granola for its taste and health benefits. While we do not provide refunds, we will make a new batch of granola for you. Contact us at theovenandpan@gmail.com within 3 days from the date of purchase, indicating your name, contact number and the reason behind your dissatisfaction. Our team will get in touch with you within 3 working days.
How do I use promo codes and how does the discount works?
There is a section in our order form for you to input the promo code to enjoy the discount.
Do note that discounts will only be applied on ala carte products and does not include delivery.
For example, a 10% discount for min purchase of $20 will only be eligible on $20 worth of products.
Promotions and promo codes cannot be stacked, unless stated otherwise.
If you are unsure, just drop us a query, we will be happy to address it! (:
What else should I know about TOP granola?
TOP granola is currently not Halal certified but our products do not contain any pork or lard.
TOP granola is a perfect snack for Vegetarians, our Veggie friends love them!
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TOP granola contains honey and oats, to inform our Vegan and Keto friends respectively.
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TOP granola contain organic ingredients which are gluten-free, however we are not certified organic or gluten-free.
Contact
For queries, feedback, collaborations, or to check on your orders, you may drop us an email.
For quick answers, you may refer to our FAQ page.
Follow us on our social media accounts for updates on new product launches, events and promotions!
Email: theovenandpan@gmail.com